Shipping & Returns

Return Policy:

Returning an item is simple. Try on your purchases in the comfort of your own home and if you need to send them back, you have 30 days from the date you received your order to return them.

Please make sure your items are returned new, unused, and with all garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.

To exchange an item, simply return the item you do not want and order the replacement as normal.

Returning Your Purchase:

Should you need to return your purchase, you have 30 days from receiving your order to send your items back to us.

Please follow the simple steps below to return your purchase:

  1. Package the item(s) to be returned in their original packaging. Note on the packing slip which items are being returned, and include the packing slip as well.
  2. Please ship to: Julie Kramer, Shift Clothier, 611 S. Wells Street, Unit 1702, Chicago, IL 60607.
  3. To track your package, be sure to retain a copy of the tracking number from your shipment label.You can return using any secure means, but we may not accept liability.

Receiving a Refund:

Your refund will be credited to the original payment method once it has been received and if it is in original condition.

Please note that refunds can take up to 10 business days to show on your account due to varying processing times between payment providers.

Our Policy:

All items must be returned new, unused, and with all garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Repeated Returns:

We offer a flexible return policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged at our discretion.

Late Returns:

Your purchase should be sent back to us within 30 days of receiving your order. Returns outside of this period may be accepted at the discretion of Shift Clothier, Inc. Please contact us prior to any late return.


Please take care trying on items, as all products must be returned in a new and unused condition with all garment tags still attached.


To arrange a gift return, please contact us at, and we will assist you further.

Faulty Goods:

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose, or as described. Please note that items which are damaged as a result of normal wear and tear, by accident, or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, please contact Customer Service.


We have made every effort to display the colors of our products that appear on as accurately as possible. However, as computer monitors, tablets, and mobile devices vary, we cannot guarantee that your screen’s display of a color will be completely accurate.

Final Sale:

During our sale clearance, products marked as Sale cannot be returned or exchanged.